At Luxelume India Pvt Ltd, customer satisfaction is important to us. We strive to deliver high-quality solar lighting and renewable energy products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below to understand the eligibility, process, and conditions for returns, exchanges, and refunds.
You may request a return within 7 days from the date you receive your order.
To qualify for a return, the product must:
To initiate a return, please contact our customer support team before sending any product back.
Email: info@luxelumeindia.com
Phone: +91 97735 77917
Please include the following information:
Once your request has been reviewed and approved, our team will provide instructions for the return process. Products returned without prior authorization may not be accepted.
Customers are responsible for securely packing the product to prevent damage during transit.
If the return is due to a manufacturing defect, shipping damage, or an incorrect item supplied by Luxelume India Pvt Ltd, return shipping arrangements or reimbursement may be provided after verification.
For returns requested due to reasons other than product defects or company error, return shipping costs may be borne by the customer.
Please inspect your order immediately upon delivery.
If you receive:
Please notify us within 48 hours of delivery by contacting our support team. To help us resolve the issue quickly, please provide clear photographs or videos of the product, packaging, and shipping label.
After verification, we will determine whether the product qualifies for a replacement, repair, or refund, depending on the nature of the issue.
The following items are generally not eligible for return:
Customized solar solutions, specially manufactured products, personalized items, and project-based orders are produced specifically according to customer requirements. Unless they arrive damaged or defective, these products cannot be returned or refunded.
If you wish to exchange a product for another model or specification, please contact our support team.
Exchange requests are subject to product availability and eligibility. If approved, the original product must first be returned and inspected before the replacement order is processed.
Orders may be cancelled before dispatch by contacting our customer support team as soon as possible.
Orders that have already been shipped or customized specifically for a customer may not be eligible for cancellation.
After we receive your returned product, our technical team will inspect it to verify that it meets the return eligibility criteria.
You will be informed of the outcome via email or phone once the inspection has been completed.
If your refund request is approved, the refund will be processed using the original payment method used during purchase unless otherwise agreed.
Refund processing times vary depending on your payment provider, bank, or credit card issuer. While we initiate approved refunds promptly, it may take several business days before the refunded amount appears in your account.
In certain situations, only a partial refund may be issued, including but not limited to:
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Luxelume India Pvt. Ltd.
Spectrum Metro Mall
Sector 75
Noida – 201310
Uttar Pradesh, India
Phone: +91 97735 77917
Email: info@luxelumeindia.com
