Welcome to Luxelume India Pvt Ltd. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order with us, you agree to the terms outlined below. We strive to provide a smooth and transparent shopping experience while ensuring that your products are delivered safely and efficiently.
All orders are subject to product availability and successful payment confirmation. While we make every effort to maintain accurate inventory on our website, stock discrepancies may occasionally occur. If a product becomes unavailable after your order is placed, we will promptly notify you and offer suitable alternatives, partial shipment, or a refund for the unavailable item.
Luxelume India Pvt Ltd reserves the right to refuse or cancel any order due to pricing errors, suspected fraudulent activity, unforeseen inventory issues, or circumstances beyond our reasonable control.
Orders are generally processed within 1–3 business days after payment confirmation. Processing includes order verification, quality inspection, packaging, and preparation for dispatch.
Orders placed on Sundays, public holidays, or outside business hours will be processed on the next working day.
Once your order has been successfully placed, you will receive an order confirmation via email or SMS containing your order details. If you do not receive confirmation within a reasonable period, please contact our customer support team.
We currently deliver products across most serviceable locations within India through trusted courier and logistics partners.
Shipping charges, if applicable, are calculated during checkout based on product weight, package dimensions, destination, and order value.
Any applicable shipping fee will be displayed before payment is completed. Promotional offers providing free shipping may apply to eligible orders at the sole discretion of Luxelume India Pvt Ltd.
Delivery timelines begin after the order has been dispatched and are estimates only.
Delivery timelines may vary due to weather conditions, transportation delays, public holidays, festivals, government regulations, or other unforeseen circumstances.
While we strive to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.
Once your order has been dispatched, you will receive shipment confirmation along with tracking details via email, SMS, or WhatsApp (where applicable). You can use the provided tracking number to monitor your shipment through the courier partner's tracking portal.
Our logistics partners generally make multiple delivery attempts before returning a shipment.
If delivery cannot be completed because the recipient is unavailable or unreachable, the shipment may be returned to our warehouse. Re-shipping charges may apply.
Please ensure that your shipping address is accurate and complete while placing your order.
If you notice an error, contact us immediately. Address modifications are generally possible only before dispatch. Once the shipment has been handed over to the courier partner, changes may no longer be possible.
Luxelume India Pvt Ltd shall not be responsible for delays or losses resulting from incorrect information provided by the customer.
Although we work with reliable courier partners, delays may occasionally occur due to circumstances beyond our control.
If your shipment exceeds the estimated delivery period, please contact our support team. We will coordinate with the courier partner to investigate the shipment status and keep you informed.
If your order contains multiple products, available items may be shipped separately when some products require additional processing time or are temporarily unavailable.
Where feasible, customers will be informed regarding multiple shipments.
If a product becomes unavailable after your order has been placed, we may:
Products listed as pre-orders will be dispatched according to the estimated availability mentioned on the product page.
Estimated dispatch dates may change due to manufacturing schedules or supply chain conditions.
Every order is carefully inspected and securely packaged before leaving our warehouse.
Customers are requested to inspect packages before accepting delivery.
Claims submitted after an extended period may not be eligible for review.
If a shipment is officially declared lost by the courier partner after investigation, Luxelume India Pvt Ltd will evaluate the case and provide a replacement or refund where appropriate, subject to stock availability and investigation results.
Luxelume India Pvt Ltd shall not be liable for delays or delivery failures resulting from circumstances beyond our reasonable control, including but not limited to:
All applicable Goods and Services Tax (GST) is charged in accordance with Indian tax regulations unless otherwise stated during checkout.
Customers shall be responsible for any additional statutory charges imposed by local authorities, where applicable.
Order cancellation requests are accepted before the order has been dispatched.
Once the order has been shipped, cancellation requests cannot be accommodated. Please refer to our Return & Refund Policy for post-dispatch procedures.
Certain products may require special handling because of their size, weight, battery regulations, or transportation requirements.
Some locations may not be serviceable by our logistics partners. In such cases, our customer support team will contact you to discuss suitable alternatives.
Products covered under warranty must be sent to our authorized service facility for inspection.
The customer is responsible for safely packaging the product and prepaying the shipping charges when sending the product for warranty evaluation.
Our technical team will inspect the product within approximately 5–7 working days.
If the warranty claim is approved:
The warranty applies only to manufacturing defects and does not cover:
Luxelume India Pvt Ltd does not provide on-site warranty services. All inspections, repairs, and warranty services are performed exclusively at our authorized service facility.
Where returns are accepted under our Return & Refund Policy, customers are generally responsible for arranging and paying the return shipping charges unless otherwise specified.
Returned products should be securely packed to prevent transit damage.
Customers are responsible for:
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Luxelume India Pvt. Ltd.
Spectrum Metro Mall
Sector 75
Noida – 201310
Uttar Pradesh, India
Phone: +91 97735 77917
Email: info@luxelumeindia.com
We are committed to delivering your orders safely, efficiently, and transparently. If you have any questions regarding shipping, delivery, tracking, warranty shipments, or logistics, our customer support team will be happy to assist you.
